Terms & Conditions

‘THE SMALL PRINT’

MÜVE PILATES – TERMS & CONDITIONS

PLEASE READ THESE TERMS CAREFULLY BEFORE BOOKING ANY CLASSES, APPOINTMENTS, MEMBERSHIPS OR EVENTS WITH MÜVE PILATES

These Terms & Conditions apply to all memberships, class bookings, private sessions, courses, workshops and events (“Sessions”) purchased or attended with Müve Pilates, whether in-studio or via livestream.

Different terms apply depending on whether you:

  • hold a monthly membership (Section A), or

  • purchase Sessions via Drop-In or Class passes (Section B).

All clients are also subject to the General Terms set out in Section C.

In these Terms:

  • “we”, “us”, “our” refers to Müve Pilates

  • “you”, “your” refers to the client

  • “Session” means any class, appointment, course, workshop or event offered by us

DATA PROTECTION

In providing our services, we collect and process personal data in accordance with our Privacy Policy, which is available on request or via our website.

WAITLIST POLICY FOR FULLY BOOKED CLASSES

Where a class session is fully booked, members may choose to join the waitlist. The following terms apply:

  1. Automatic Allocation of Available Places
    If a place becomes available, the system may automatically allocate the space to the next eligible member on the waitlist. Upon allocation, the member will be automatically booked into the class and the required credit(s) will be deducted from a valid class pass. Where more than one valid pass is held, credits will be deducted from the pass with the earliest expiry date.

  2. Requirement to Hold a Valid Pass
    Members remain responsible for ensuring they hold a valid class pass with sufficient available credits while on the waitlist. If, at the time a place becomes available, the member does not hold a valid pass or sufficient credits, the member will be automatically removed from the waitlist and the place will be offered to the next eligible member.

  3. Time Limit for Automatic Bookings
    Automatic bookings from the waitlist will not be processed for classes scheduled to commence within 120 minutes of the start time. Any places that become available within this period may be released for manual booking at the studio’s discretion.

  4. Application of Cancellation Policy
    Once a member is automatically booked from the waitlist, the booking shall be treated as confirmed and will be subject to the studio’s standard cancellation and no-show policies.

CANCELLATION & NO-SHOW POLICY

  1. Cancellations
    Members must cancel bookings within the published cancellation timeframe in order to avoid charges or loss of credits. The applicable cancellation period will be clearly stated at the time of booking.

  2. No-Shows
    A “no-show” occurs when a member fails to attend a booked class without cancelling within the required cancellation timeframe.

  3. Charges and Loss of Credit
    In the event of a no-show:

    • One (1) class credit will be deducted from the member’s valid pass; or

    • Where no valid pass or credit is available, a fee equivalent to the value of one (1) class credit may be charged.

    This charge reflects a genuine estimate of the loss incurred due to the late cancellation or non-attendance.

  4. Invoicing and Payment
    Where a fee is payable, the studio may issue an invoice to the member. The member agrees to pay the invoiced amount within the stated payment period. Persistent non-payment may result in suspension of booking privileges until the balance is settled.

  5. Waitlist Bookings
    Members who are automatically booked into a class from the waitlist are subject to the same cancellation and no-show terms as standard bookings.

FAIR USE AND ACKOWLEDGEMENT

By booking a class or joining a waitlist, members acknowledge that these policies are in place to ensure fair access to classes and efficient operation of the studio, and agree to comply with them.

SECTION A

MONTHLY PAYG & EARLY BIRD INTRODUCTORY MEMBERSHIPS

By purchasing a monthly membership or subscription, you confirm that you have read, understood and agreed to these Terms. Section A forms a binding membership contract between you and Müve Pilates.

1. GENERAL INFORMATION

All Sessions are delivered by Müve Pilates, subject to availability and these Terms.

2. MONTHLY EARLY BIRD INTRODUCTORY MEMBERSHIP

2.1 Membership Term

  • Monthly Early Bird Introductory memberships entered into from January 2026 run for a minimum 6 month term, excluding any approved freeze periods

  • During the initial 6 months, the membership cannot be cancelled

  • At the end of the 6 month fixed term, if you would like to continue with a membership, you will need to register to the Monthly Pay As You go Membership.

  • No refunds (full or partial) are available

After six months, you may request one freeze of up to one calendar month. Any freeze time is excluded from the initial contract period.

2.2 What’s Included

  • Unlimited Reformer and Mat Pilates group classes including Themed events.

  • No daily, weekly or monthly booking limits (subject to availability)

2.3 What’s Not Included

  • Private sessions

  • Small-group or community sessions

  • Courses, workshops or events

2.4 Payments

  • Payments are made via your online booking account

  • Fees are charged monthly on the anniversary of your sign-up date

  • Payments are taken automatically via Stripe

  • A valid payment card must remain on file at all times

2.5 Missed Payments

If a payment fails:

  • Access to Sessions may be suspended

  • Existing bookings may be cancelled

  • You may be moved to Drop-In status until payment is resolved

2.6 Fee Changes

Membership fees may change. We will provide at least 31 days’ notice before any increase takes effect. If you do not wish to continue at the new rate, you may cancel with notice.

2.7 Cancellation

  • Monthly Unlimited memberships may only be cancelled after the initial term

  • A minimum of 31 days’ written notice is required via email

  • If a payment falls within the notice period, that payment will still be taken

2.8 Freezing Membership

  • No freezes permitted within the six months

  • One freeze of up to one month permitted after month six months early bird

  • Requests must be made in writing at least 31 days before your billing date

2.9 Bookings

  • Sessions can be booked up to 21 days in advance

  • Booking is only confirmed once visible in your online account

  • Class availability is not guaranteed

2.10 Late Cancellations & No-Shows

  • Cancellations must be made at least 12 hours before the Session

  • Late cancellations or no-shows incur a a charge of one single drop-in Session

  • Entry will not be guaranteed for late arrivals. Clients more than 8 minutes late will be admitted solely at the instructor’s discretion

  • Charges are applied automatically to your account

2.11 Studio-Cancelled Sessions

If we cancel a Session, we will notify you via email or app notification.

 

 

3. MONTHLY PAYG MEMBERSHIP

3.1 Term

  • Monthly PAYG memberships run on a rolling monthly basis

  • No freezes permitted

  • No refunds available

3.2 Inclusions

  • Unlimited Reformer and Mat Pilates group classes including Themed events.

  • No daily, weekly or monthly booking limits (subject to availability)

3.3 Exclusions

  • Private sessions

  • Small-group or community sessions

  • Courses, workshops or events

3.4 Payments

  • Payments are made via your online booking account

  • Fees are charged monthly on the anniversary of your sign-up date

  • Payments are taken automatically via Stripe

  • A valid payment card must remain on file at all times

3.5 Missed Payments

If a payment fails:

  • Access to Sessions may be suspended

  • Existing bookings may be cancelled

  • You may be moved to Drop-In status until payment is resolved

3.6 Fee Changes

Membership fees may change. We will provide at least 31 days’ notice before any increase takes effect. If you do not wish to continue at the new rate, you may cancel with notice.

3.7 Cancellation

  • Monthly Unlimited memberships may only be cancelled after the initial term

  • A minimum of 31 days’ written notice is required via email

  • If a payment falls within the notice period, that payment will still be taken

3.8 Freezing Membership

  • No freezes permitted within the six months

  • One freeze of up to one month permitted after month six months early bird

  • Requests must be made in writing at least 31 days before your billing date

3.9 Bookings

  • Sessions can be booked up to 21 days in advance

  • Booking is only confirmed once visible in your online account

  • Class availability is not guaranteed

3.10 Late Cancellations & No-Shows

  • Cancellations must be made at least 12 hours before the Session

  • Late cancellations or no-shows incur a a charge of one single drop-in Session

  • Entry will not be guaranteed for late arrivals. Clients more than 8 minutes late will be admitted solely at the instructor’s discretion

  • Charges are applied automatically to your account

3.11 Studio-Cancelled Sessions

If we cancel a Session, we will notify you via email or app notification.

 

 

SECTION B

DROP-IN & CLASS PASSES

1. General

By purchasing a Drop-In or Class Pass, you agree to these Terms for the duration of the pass validity.

2. Pass Types

  • Drop-In: single Session credit

  • Class Pass: bundled group class credits

3. Expiry

All passes expire. No exceptions apply.

4. Bookings

Bookings are made via our online booking platform only. Private appointments are arranged by email.

5. Payments

Payments are made online by debit or credit card.

No refunds are possible on any class passes. Exchange may be possible if upgrading to a higher credit class pass.

6. Late Cancellations

Late cancellations or no-shows result in loss of the Session credit.

Cancellations must be made at least 12 hours before the Session

Late cancellations or no-shows incur a deduction of one credit from your passes.

Entry will not be guaranteed for late arrivals. Clients more than 8 minutes late will be admitted solely at the instructor’s discretion

 

 

SECTION C

GENERAL TERMS (APPLICABLE TO ALL CLIENTS)

1. Health & Fitness

You confirm you are fit to participate. It is your responsibility to disclose any relevant health conditions.

2. Pregnancy & Post-Natal

Clients must inform us of pregnancy and follow our pre- and post-natal policies before attending Sessions.

3. Punctuality

Late arrivals may be refused entry without refund or credit.

4. Mobile Phones & Filming

Classes are phone-free. Filming during Sessions is not permitted without prior consent.

5. Promotions

Promotions are limited, non-transferable and may be withdrawn at any time.

6. Communication

Official communication is via email and your online account. Responses are typically within 48 hours.

7. Liability

We accept no responsibility for loss, damage or injury except where required by law.

8. Force Majeure

We are not liable for disruptions caused by events outside our reasonable control.

9. Legal

These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.