Privacy Policy
Last updated:01/01/2026
At Müve Pilates, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book classes, or engage with us in-studio or online.
1. What Personal Data We Collect
We may collect and process the following information:
Contact details – name, email address, phone number, and address
Account information – booking history and profile details
Health & wellbeing information – only where relevant to ensure safe participation in Pilates sessions
Booking & payment details – class bookings, memberships, and attendance records (payment details are handled securely by third-party providers)
Website usage data – IP address, browser type, pages visited, and interaction with our site
Marketing preferences – your communication choices and consent status
2. How We Collect Your Data
We collect personal data when you:
Make a booking or create an account
Contact us via forms, email, or in person
Subscribe to our mailing list
Use our website (via cookies and analytics tools)
Use third-party booking or payment platforms connected to our services
3. How We Use Your Information
Your personal data is used to:
Manage bookings, memberships, and studio services
Communicate important information such as confirmations or schedule changes
Deliver a safe and personalised Pilates experience
Improve our website, services, and customer experience
Send marketing communications where you have opted in
Comply with legal and regulatory obligations
We only process your data where we have a lawful basis to do so, such as fulfilling a contract, meeting legal requirements, or with your consent.
4. Marketing Communications
If you choose to opt in, we may send you updates, offers, and studio news from Müve Pilates.
You can unsubscribe at any time by using the link in our emails or contacting us directly.
5. Sharing Your Information
We do not sell or rent your personal data.
We may share your information with trusted third parties where necessary, including:
Booking and studio management platforms
Payment processors
Email and marketing service providers
Professional advisers or authorities where legally required
All third parties are required to process your data securely and in accordance with data protection laws.
6. Cookies & Website Tracking
Our website uses cookies and similar technologies to improve performance, analyse traffic, and enhance user experience.
You can manage or disable cookies through your browser settings. Further details can be found in our Cookie Policy or cookie consent banner.
7. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Your information is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Restrict or object to how your data is processed
Withdraw consent at any time where processing is based on consent
You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been breached.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and the “Last updated” date will be revised accordingly.
10. Who We Are
Business name: Poppet & Co Ltd (16840792) t/a Müve Pilates
Website: www.muvepilates.co.uk
Email: info@muvepilates.co.uk
Location: Unit 6, Redbridge Enterprise Centre, Thompson Close, Ilford, IG1 1TY, United Kingdom
For the purposes of UK data protection laws, Müve Pilates is the data controller responsible for your personal data.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Müve Pilates
📧 Email: info@muvepilates.co.uk
🌐 Website: www.muvepilates.co.uk