Frequently Asked Questions

Take a look at the FAQ. If you Still have questions, please feel free to reach out to us.

Contact Us

General

  • Not at all. Our classes are suitable for all levels, and our instructors offer guidance and options throughout. If you’re new, we recommend starting with the Intro to Pilates pass and booking beginner sessions to get the feel of movement and what is involved.

  • Wear comfortable, form-fitting activewear that allows you to move freely. This is a ladies only studio so we want you to be as comfortable as possible. Grip socks are a must for safety and hygiene and if you don’t have any, they can be purchased in the studio if needed.

  • We’re unable to accept walk-ins. All classes must be booked online in advance.

    Same-day bookings are welcome, with the latest booking available up to 15 minutes before the session start time.

    This helps us prepare the space and ensure the best experience for everyone


  • You can reach us anytime via our contact page or email. We are also active on our Instagram direct messages for those of you who prefer a more direct approach.

  • Unfortunately, visitor parking isn’t available directly on site. However, there is 2 hours free parking nearby in the Farmfoods and Lidl car parks next to the studio (please note that restrictions apply). Limited street parking may also be available in the surrounding area, with varying restrictions.

    We recommend allowing a little extra time for your visit and checking local signage carefully. Müve Pilates can’t be held responsible for any parking tickets or fines incurred. For more tips on planning your journey, please visit our Getting There page and refer to the map below for further details.

  • While we love seeing people of all ages enjoy movement, our studio is open to clients aged 16 and over only.

    This age requirement is in place to ensure the safety, wellbeing, and best experience for everyone in the studio

  • We don’t have showers or a dedicated changing room. However, you’re more than welcome to use the washroom to change if needed.

    Lockers are available to store valuables during your session.

  • For the comfort and privacy of everyone in the studio, phones are not permitted for photos or recording during class.

    You’re very welcome to take photos or short videos before or after class.

    In certain cases, such as studio events or approved sessions, filming may be permitted. Recording during 1:1 sessions is also welcome.

    Thank you for helping us create a focused and comfortable space for all.

  • At the moment, we’re not offering pregnancy or postnatal classes. This is something we’re looking into for the future, so please keep an eye on our website or social channels for updates.

  • For any classes after 6pm or on weekends, visitors will require an access code to enter through the main gate. This will be provided to you in your Booking confirmation email.

Bookings/Classes

  • All classes are booked on our website which will take you through to our BSport booking system. New clients will be guided to set up an account so you can book classes and purchase passes or memberships easily. You will also be able to manage bookings via the Müve Pilates app on iPhone or Android. This will be available in the very near future.

  • We have at least 21 days in advance classes available to book on the booking system.

  • Please arrive on time for your booked class as in many cases we only have 5 minute switchover between classes. Please wait in the waiting area as there may be a previous class not yet finished. Please be respectful to other clients who may be in a class when you are in the waiting area and keep noise to a minimum.

  • Yes - When you enter the studio, there will be an iPad where you will be able to check in to your booked class.

  • To ensure a smooth and safe class experience, late entry may be refused. Clients arriving more than 8 minutes after the class start time may not be guaranteed entry and will only be admitted at the instructor’s discretion.

  • You can cancel without incurring any charge or loss of credit if done prior than 24 hours of the booked session. We understand that things can come up, and we kindly ask that you give us at least 24 hours’ notice if you’re unable to attend.

    Cancellations made after and within 24 hours of the class start time, or no-shows, will be charged as follows:

    • Class Pass holders will lose one class credit

    • Members on unlimited plans will be charged a £17 no-show fee

    This helps us keep things fair and allows another client the opportunity to take your place.

    Thank you for your understanding